Consumer Stakeholder Group
When we refer to consumers or end-users of interpretation services, we are referring to the parties who need to communicate effectively across language barriers:
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individuals with limited English or French proficiency
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English or French speaking community service providers
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language access policy makers
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purchasers/procurers of interpretation services
The OCCI’s ultimate focus is on the tens of thousands of situations that occur every day in Ontario where effective communication and quality of care are compromised due to language barriers.
OCCI is committed to establishing an accreditation framework that ensures the following benefits for end-users:
- Transparency in interpreter qualifications
- Support in accessing interpreters with the appropriate qualifications for your communication needs
- Consistency in the quality of interpreting services provided
- Responsiveness to evolving language trends
The credentials of the professional interpreter providing language support should be easily recognized and understood by end-users. OCCI encourages all consumers of interpretation services to be familiar with these references and to ask for documentation to support claims of credentials when hiring an interpreter or when choosing an Interpretation Service Provider (ISP). Follow the link for the terms you should know when purchasing interpretation services.
Know your rights and what to expect as a consumer of interpretation services in Canada. Follow the link to download the National Standard Guide on Community Interpreter Services.
OCCI Accredited Community Interpreters can be easily recognized. Look for, and ask for, the card:
Ontario Council on Community Interpreting
At OCCI, we aim to foster extensive collaboration among stakeholders to accomplish the common goal of professionalizing the community interpreting sector.